Increase your improvement team’s capacity to meaningfully plan for and use empathy interviews in this hands-on session. Participants will learn how to identify a clear and specific purpose for empathy interviews and backwards plan towards that purpose. We’ll discuss the common missteps of empathy interviews and how to avoid them. Participants will practice analysis and application of interview findings. Strategies from this session can be modified and applied to other qualitative data teams collect such as listening sessions. Previous experience with empathy interviews is not required.
Kari Nelsestuen brings creativity, leadership, and curiosity to Community Design Partners, an organization she co-founded in Portland, Oregon. As a skilled facilitator and advisor, she is motivated by “light bulb moments” when teams uncover root causes of problems on their path... Read More →
